Identify process pain points in the onboarding process and re-engineer the process to remove those pain points.
Is there an existing process diagram that you can point to? Would be good to see the current and emerging target state.
Mike, the best description of the onboarding process we have is at https://digital.nhs.uk/developer/guides-and-documentation/onboarding-process#onboard-using-the-supplier-conformance-assessment-list-scal-process .
We have seen there are two particular pain points for users. 1. Orientation within the process 2. Clarity on the requirements themselves. We're therefore working hard at two things:1. Creating a visual journey, that is also checklist in style - user testing showed folks wanted to be able to see everything that lay ahead, with signs of progress against each item.2. Working through the language and grouping of the requirement(s) to make them logical - many had common factors that was not immediately apparent to the user; some used terminology that was inconsistent - so we're tackling these one by one.I wonder if people have a 3rd, 4th "most challenging" problem? Would love to hear your thoughts in these comments?Alex Lord | Product Owner | Digital Onboarding
Some trusts do this with (RPA) Blue Prism but built in link ups to messaging services to get passwords and ID cards ready on the same day would be great
*We've launched* It's in a beta phase, check out https://digital.nhs.uk/developer/guides-and-documentation/digital-onboarding for a high level guide to the new digitised approach to onboarding. It follows a classic GDS style approach to moving you through your approvals and requirements. We're supporting PDS FHIR API, and NHS login right now, but new API's should start to appear every month.We hope this takes something that feels complex, and starts to break the barriers down. It is WIP, so please, throw your feedback and votes in to this #make-onboarding-easier tag, and we'll keep working at it!Alex Lord | Product Owner | Digital Onboarding
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