API platform - enhanced service levels
Currently the API platform is a "bronze" service - it is available 24x7 but only supported during office hours, so out of-hours incidents might not be resolved until the next working day. The scope of this feature is to enhance the service to either gold or platinum (to be decided), which includes out-of-hours support (amongst other things).
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02 Mar, '21
Tony Heap AdminThe API platform is now a "platinum" service - it is supported out of hours and we have certain SLAs around response and fix times. The PDS FHIR API is also now a platinum service. Going forward, other APIs will have service levels appropriate to their use.