e-RS APIs - Rebook/Reschedule an Appointment for a Referral
Addition to the e-RS APIs suite to allow an existing booking to be rescheduled from the provider system. This would need to book the new slot and then release the former slot.
Comments: 4
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11 Aug, '20
Tony Marsh AdminHi Andrew,
Would you mind elaborating on your question. Whilst we are not supporting a full range of APIs fo re-booking, we will be providing a new API which will allow the provider system to perform this function in a more lightweight approach. The API will allow the provider systems user to cancel the appointment (with free text comment) and send it back to the Appointments for Booking work-list in e-RS. We will be sending more comms/assurance notes once the release date is confirmed. -
13 Aug, '20
Andrew BrowningSuppose a provider needs to reschedule an existing appointment for a patient, where the appointment was booked via e-RS.
This may be because an earlier slot has become available, the provider is trying to fill gaps in a clinic's session, the appointment needs to be bumped for a more urgent case, the patient has contacted the provider directly to change the appointment, etc. -
13 Aug, '20
Andrew BrowningCurrent options:
1) Go over to e-RS & re-book appointment –
providing APIs saves having to hop between systems & effectively integrates functions into provider system
2) Cancel original e-RS appointment from provider system & book revised appointment in provider system –
however, probably leaves e-RS with an un-booked UBRN which may confuse patient's referrer and a large number of cancellations on e-RS may be an issue -
13 Aug, '20
Andrew Browning3) Book revised appointment in provider system, but leave existing booking in e-RS –
however, this leaves a discrepancy between e-RS and provider system, may cause confusion to patient as to which appointment is real one, and effectively loses a slot (i.e. original slot not freed)