Addition to the e-RS APIs suite to allow an existing booking to be rescheduled from the provider system. This would need to book the new slot and then release the former slot.
Hi Andrew,Would you mind elaborating on your question. Whilst we are not supporting a full range of APIs fo re-booking, we will be providing a new API which will allow the provider system to perform this function in a more lightweight approach. The API will allow the provider systems user to cancel the appointment (with free text comment) and send it back to the Appointments for Booking work-list in e-RS. We will be sending more comms/assurance notes once the release date is confirmed.
Suppose a provider needs to reschedule an existing appointment for a patient, where the appointment was booked via e-RS.This may be because an earlier slot has become available, the provider is trying to fill gaps in a clinic's session, the appointment needs to be bumped for a more urgent case, the patient has contacted the provider directly to change the appointment, etc.
Current options:1) Go over to e-RS & re-book appointment – providing APIs saves having to hop between systems & effectively integrates functions into provider system2) Cancel original e-RS appointment from provider system & book revised appointment in provider system – however, probably leaves e-RS with an un-booked UBRN which may confuse patient's referrer and a large number of cancellations on e-RS may be an issue
3) Book revised appointment in provider system, but leave existing booking in e-RS – however, this leaves a discrepancy between e-RS and provider system, may cause confusion to patient as to which appointment is real one, and effectively loses a slot (i.e. original slot not freed)
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