Help and support - response time SLAs

2 votes

Define and implement response time service level agreements for responding to support requests.

Planned make-help-and-support-easier platform platform-phase-3 Suggested by: Tony Heap (11 Jul, '20) • Upvoted: 16 Feb, '23 • Comments: 1

Comments: 1

02 Dec, '22
Steve Hodgson Admin
Definitely something we will do once we have the right software, processes and resources in place - because then we will know what realistic SLAs we can offer.

At the moment, on https://digital.nhs.uk/developer/help-and-support it says "We aim to respond to emails within two working days." which is rather non-committal and not all that quick. Definitely looking to reduce that timescale with the improvements mentioned above.