Help and support - response time SLAs
Define and implement response time service level agreements for responding to support requests.
Comments: 1
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02 Dec, '22
Steve Hodgson AdminDefinitely something we will do once we have the right software, processes and resources in place - because then we will know what realistic SLAs we can offer.
At the moment, on https://digital.nhs.uk/developer/help-and-support it says "We aim to respond to emails within two working days." which is rather non-committal and not all that quick. Definitely looking to reduce that timescale with the improvements mentioned above.